How much will shipping cost?
We charge a flat rate of R100 on all orders under R500. For orders of R500 or more, delivery is free.
How will my order reach me?
We use either a courier service for deliveries or, if in the Cape Peninsula area, we sometimes deliver the package ourselves. If you would like to receive your parcel through the South African Post Office (not recommended for large items) or if you are not located in South Africa, contact us to arrange an alternative shipping method. We accept international orders via email – shipping costs will be quoted per order.
Can I collect?
For customers who are located in the Helderberg or Stellenbosch area, we offer the option of collecting your order from us in Somerset West. You may also choose this option if you are not in this area but prefer to arrange your own shipping. In the case of a collection, we will let you know when your order is ready and we will also provide you with the collection address.
How long will it take?
Shipping via courier (in South Africa) can take anywhere from 1 to 5 business days or more, depending on where you are. If you are in a major city, your parcel will likely reach you within a couple of business days. If in an outlying area, it may take longer. Please contact us if you would like to track your parcel and we will provide you with a tracking number.
Please note that the above times are shipping times only. Most of our orders take an additional 1 – 2 weeks before we can ship them, since most products are made to order. Feel free to contact us if you are unsure about how long your order will take, or if you need it within a certain amount of time.