Can I return something?
Absolutely. If, for any reason, you would like to return something, we offer free returns provided that the following conditions are met:
- The item(s) is unused and in a resalable condition (unless it arrived damaged).
- You let us know within 3 weeks of receiving it that you would like to return it (or as soon as possible if it was damaged).
- The item was not a sale item, custom design or gift voucher (these are all nonrefundable).
How do I return something?
To return an item, send us an email at email@example.com, using your order number as reference and telling us which product you would like to return. Also attach a photo to show us the condition the product is in. One of our team will then be in contact regarding the collection of the item to be returned.
Will I get a full refund?
If the item returned is in a satisfactory condition (i.e. we are able to resell it), we will refund you the full amount of the product. Unfortunately, shipping costs are nonrefundable.
We will also refund you the full amount (or replace it, if you choose) if your item arrived damaged (or if it went missing, for some reason). If the item arrived damaged, we would require photo evidence that you received it that way.
If an item has clearly been used or is in an otherwise poor condition that prevents us from reselling it, and you didn’t provide us with evidence that it arrived that way, we will not be able to refund your money.
How will I be refunded?
We will refund you in the same way that you paid for your order, i.e. if you paid via EFT we will refund you via EFT, if you paid via PayFast we will refund you through PayFast, etc.
As soon as we have received your item, we will start the refund process (in the case of an EFT, we will be in touch to ask you for your bank details).
Does it cost anything to return an item?
No. Returns are free of charge. But please note that the shipping costs of your original order are nonrefundable.
How do I exchange something?
If you’ve returned something and would like to have something else in its place, you will have to start the ordering process all over again, since we cannot edit completed orders.
Can I return something if it was a gift?
Absolutely, as long as the above conditions are met. You will also need to provide us with the full name of the person who sent you the gift, so that we can confirm. We cannot in such a case give you a refund in cash but we can give you store credit of the same value after we’ve received your returned item.
If you have any further questions about returns and refunds, contact us at firstname.lastname@example.org or (021) 852 7450.